Service Delivery Lead

4 days ago


Salem, Tamil Nadu, India Royal Enfield Full time

**About Us**

Royal Enfield is a global leader in middleweight motorcycles, operating in 65 countries. Our unique approach has led to consistent growth and profitability. Emphasizing our values and brand essence, we strive to transform into a premium experiential brand.

**The Role**

We are seeking an experienced Area Manager Service to lead the dealer service performance in the assigned territory. The successful candidate will be responsible for increasing after-sales service, customer market share, and workshop loading. They will also ensure prompt contact with customers, identify individual needs, and provide required services to exceed expectations.

The incumbent will maximize customer loyalty and retention by ensuring that customers receive constant care and attention. This includes receiving and delivering vehicles, conducting free service camps, and resolving customer complaints within set deadlines.

**Responsibilities**

  • Increase after-sales service and customer market share.
  • Ensure workshop loading and achieve defined targets by number of job orders and service volumes.
  • Maintain efficient contact with potential and existing customers.
  • Identify individual customer needs and provide required services.
  • Ensure customer satisfaction through quality and timeliness of work done.
  • Maximize customer loyalty and retention.
  • Receive and deliver vehicles to enhance customer satisfaction and optimize workshop profitability.
  • Conduct customer complaint resolution, field technical information reporting, and timely dispatch of FTIRs.
  • Manage service department employees and monitor their performance.

**Requirements**

To be successful in this role, you will need:

  • At least 5-8 years of experience in automobile brand management and aftermarket operations.
  • A Bachelor's degree or equivalent qualification.
  • Strong communication and team handling skills.

**What We Offer**

We offer a relaxed and informal work environment, ample opportunities for professional growth, comprehensive medical insurance coverage, and flexible pay options. You will also enjoy a fully catered healthy meal, 35 paid days of leave, and 10 days of paternity leave. Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.



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