Senior Systems Integration Specialist

4 weeks ago

Delhi, Delhi, India Sabre Full time

Job Summary

The Senior Systems Integration Specialist will lead the workstream responsible for 3rd party integrations, automations, and the implementation of complex Sabre products in agency conversion projects.

Key Responsibilities:

  • Takes ownership of Product portfolio blue-print from Sales Engineer and/or Product & Technology Consultant until deployment and setup is completed
  • Document and share best practices, and be the API subject matter expert for internal and external stakeholders
  • Responsibility for delivery of system integration at customer conversion projects from planning to delivering
  • Planning - responsible for highly structured due diligence engagements to make it a successful transition, detailed understanding of customers end-to-end business operation, technologies and system architecture including interfaces
  • Design of end-to-end workflow in accordance with operational improvements proposed by Sales Engineer and/or Product & Technology Consultant
  • Delivery of detailed technical business scoping document, which identifies all cutover critical elements and highlights risks
  • Due Diligence executed in collaboration with Delivery Leads
  • Installs and configures complex and/or non-standard Sabre products
  • Ensures successful integration and configuration of all required interfaces (e.g. Mid/Back Office, Corporate Booking Engines etc.)
  • Works closely with technology partners to ensure successful implementation and integration of their respective products
  • Owns Sabre installations in complex customer environments including network configuration
  • Executes in-depth introductions and trainings to customers ambassadors for complex and/or non-standard Sabre or tech partner products
  • Supports change management processes to help the adaptation to a new system environment
  • Engages other experts, developers, and resources as appropriate (Internal and external)
  • Identifies new technical opportunities for products, services, and revenue generation to feedback to the Sabre product organization
  • Customer onsite assistance with floor-walking in a day-to-day operations (responsibility for complex products and smooth operation of end-to-end workflow)
  • Engages with Sales Engineer and/or Product & Technology Consultant during conversion as required to establish customer relationship
  • Enables smooth transition to Product & Technology Consultant once conversion is complete
  • Works closely with customer support teams & across all operational verticals

Performance Metrics:

  • Conversion performance against plan
  • On-time delivery
  • Customer satisfaction
  • Delivery within planned budget
  • YOY efficiency gains in conversion approach

Professional Background:

  • Proven technical experience in customer-facing situations primarily focused on consulting positioning and implementing technical proposals and solutions within the travel industry
  • Very strong Communication & presentation skills, experience engaging all levels both internal and external stakeholders
  • In-depth experience of working with Corporate and Leisure travel agencies across the region
  • Experienced in interpreting complex technical requirements and articulate them and simplify them for commercial leaders
  • Strong understanding of SOAP and REST API schema, design and web services
  • Technical expert of development tools, including APIs (SOAP, REST & GraphQL) Web Services
  • Knowledge of JavaScript, TypeScript, Visual Studio code and ReactJS preferred
  • Good understanding of multi-tier application architecture and protocols, familiarity with product and software development process
  • Proactive approach to technical problem-solving and customer engagements
  • Ability to analyze, identify and resolve complex problems in daily operations
  • An innovative thinker who has the ability to approach situations from a different yet logical perspective
  • Detailed knowledge of Sabre solutions
  • Ability to coordinate and execute multiple projects simultaneously with minimal supervision
  • Understands the complexity of a fast-paced technology business and works well in a matrix organization
  • Fluent in English; further languages are a plus

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