SAP CS Consultant
17 hours ago
**Role:** SAP COE Customer Service
We are seeking a highly skilled SAP CS Consultant to join our team at Carrier Commercial Refrigeration.
**Estimated Salary:** $120,000 - $180,000 per annum, depending on experience.
This role involves taking charge of the Customer Service (CS) module implementation in an S4 HANA migration. The ideal candidate will be responsible for defining global service processes, configuring the SAP CS module, and ensuring its integration into the Business Process Master List (BPML).
Key Responsibilities:
- Business Process Analysis and Mapping: Collaborate with business process owners to gather customer service requirements and map them into BPML.
Global Process Template: Lead the design and development of a global SAP CO template, ensuring compliance with corporate standards.
Configuration & Customization: Perform and oversee configurations in CS (Service Order Management, Warranty Management, Customer Interaction Centre, and others).
Collaboration with Development: Work with development teams to define functional specifications and review technical designs.
Project Leadership: Manage timelines, deliverables, and stakeholder communication during the template rollout phases.
Testing & Quality Assurance: Create test plans (Unit, Integration, UAT) and ensure consistency across entities.
Data Migration & Cutover: Lead migration of controlling data from ECC6 to S4 HANA, ensuring data accuracy and integrity.
Training & Support: Develop end-user training materials and provide post-go-live support.
Continuous Improvement: Propose improvements using S4 HANA functionalities to optimize business processes.
Qualifications:
- Bachelor's or master's in finance, Accounting, or IT. SAP CS Certification preferred.
- Deep knowledge of SAP CS sub-modules (Service Orders, Warranty Claims, Repairs, Field Service Management).
- Deep knowledge of SAP CO (Cost Element Accounting, Cost Centre Accounting, Activity-Based Costing, etc.) and integration with FI, SD, MM, and S4 HANA Finance.
Integration Skills: Deep understanding of integration points with SD, CRM (Salesforce), and logistics modules.
Project Management: Experience managing large-scale SAP projects, with Agile or Waterfall methodologies.
Communication Skills: Strong interpersonal skills, capable of communicating complex technical details to business stakeholders.
Problem-Solving: Demonstrated ability to analyse business needs and implement solutions effectively.
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