ServiceMax Upgrade Specialist

2 days ago


Pune, Maharashtra, India Zensar Technologies Full time

Job Overview:

Zensar Technologies is seeking a highly skilled ServiceMax Upgrade Specialist to play a critical role in ensuring the seamless transition of our ServiceMax application from its current version to the latest version.

Responsibilities:

  • Customize ServiceMax to meet specific business requirements, configure workflows, objects, and fields as needed, ensuring customizations are compatible with the upgraded version.
  • Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and addressing integration-related issues.
  • Provide training and support to end-users to adapt to the new version of ServiceMax, address user inquiries, and offer technical assistance.
  • Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations, creating user guides and technical documentation for reference.

Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade, taking proactive measures to optimize its performance.

Security and Compliance: Ensure security settings and compliance measures are up-to-date and aligned with industry standards and best practices.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Latest ServiceMax certification is a must.
  • Salesforce Admin certification is highly desirable.
  • Proven experience in ServiceMax administration and technical support.
  • Hands-on experience with ServiceMax upgrades, including planning and execution, is an added advantage.
  • Strong understanding of field service operations and processes.
  • Proficiency in Salesforce platform administration is a plus.

Salary Estimate: $120,000 - $150,000 per annum, depending on location and experience.



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