ServiceMax Upgrade Specialist
2 days ago
Job Overview:
Zensar Technologies is seeking a highly skilled ServiceMax Upgrade Specialist to play a critical role in ensuring the seamless transition of our ServiceMax application from its current version to the latest version.
Responsibilities:
- Customize ServiceMax to meet specific business requirements, configure workflows, objects, and fields as needed, ensuring customizations are compatible with the upgraded version.
- Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and addressing integration-related issues.
- Provide training and support to end-users to adapt to the new version of ServiceMax, address user inquiries, and offer technical assistance.
- Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations, creating user guides and technical documentation for reference.
Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade, taking proactive measures to optimize its performance.
Security and Compliance: Ensure security settings and compliance measures are up-to-date and aligned with industry standards and best practices.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Latest ServiceMax certification is a must.
- Salesforce Admin certification is highly desirable.
- Proven experience in ServiceMax administration and technical support.
- Hands-on experience with ServiceMax upgrades, including planning and execution, is an added advantage.
- Strong understanding of field service operations and processes.
- Proficiency in Salesforce platform administration is a plus.
Salary Estimate: $120,000 - $150,000 per annum, depending on location and experience.
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