Global Payments Inc. Customer Support Agent
5 days ago
**Job Description**
We are looking for a highly skilled Customer Support Specialist to join our team at Global Payments Inc. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.
About the Role
- You will be responsible for responding to customer inquiries via various channels, including phone, email, and chat, to provide problem resolution and support in accordance with our service standards.
- You will receive and place telephone calls, predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- You will maintain detailed and current knowledge of our company's products and services.
- You will analyze customer service needs for communication to service and technical departments, when applicable.
- You will have the ability to navigate a computerized data entry system or other relevant applications.
Key Responsibilities
- Begins to work off a phone queue to resolve a variety of payment and account related requests and inquiries (card activation, account balance, fund availability, fund transfers, payments, stop payment requests, account closings, authorizations, name and address updates, loyalty program and other general account maintenance/information) for card holders (customers) of 2 or more assigned clients.
- Provide more comprehensive responses by utilizing more complex and robust green screens of client systems and established documentation and processes.
- Enter required data into client provided systems and databases.
- Determine most reasons for customer issues using a client provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced CSRs or designated departments for further investigation and resolution.
What We Are Looking For
- High School Diploma or Equivalent.
- Typically Minimum 2 Years Relevant Exp.
- Phone customer service experience.
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