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Lead Business Process Manager

3 weeks ago

Nagpur, Maharashtra, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000
Operations Manager Position

We are seeking a skilled Operations Manager to lead our team and drive business success. This role is responsible for supervising a group of Team Leads and associates, maintaining production reports, and driving customer experience metrics.

Key Responsibilities:

  • Supervise and lead a team to meet all service level agreements (SLAs)
  • Maintain daily, weekly, and monthly production reports
  • Drive customer experience metrics
  • Meet all key SLAs and Key Performance Indicators (KPIs)
  • Coordinate activities with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
  • Provide recommendations for strategies and process improvements to add value to teams and clients
  • Coordinate with internal support teams to ensure seamless production by the operations team

Requirements:

  • Good analytical and logical skills
  • Knowledge of MS Office
  • Team leading skills
  • Mentoring and motivating skills
  • Coaching and feedback skills
  • Positive attitude
  • Flexibility to work in shifts
  • Confident
  • Energetic and enthusiastic

Benefits:

This role offers opportunities for career growth and development. Our organization values diversity and inclusion, and we welcome applications from diverse candidates.

Disclaimer:

Our hiring process is fair, transparent, and merit-based. We never ask for money at any stage. Please be aware of fraudulent offers and verify through our official channels.