Senior Quality Assurance Team Lead

1 month ago

Chennai, Tamil Nadu, India Kavi Software Technologies Private Limited Full time

About Us

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Kavi Software Technologies Private Limited is a leading provider of software solutions in the Healthcare Industry. Our company prides itself on delivering high-quality services to our clients, and we are seeking an experienced professional to join our team as a Senior Quality Assurance Team Lead.

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Job Summary

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We are looking for a skilled and motivated Senior Quality Assurance Team Lead to oversee the quality of claims processed by our team members. The ideal candidate will have at least 5 years of experience in QA-related roles and be proficient in MS Office Suite and Windows applications.

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Responsibilities

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  • Conduct internal audits of claims worked by CPE/SCPE to ensure adherence to client and company Standard Operating Procedures and Best Practices.">
  • Record QA Scores and escalate variations in QA Scores to Supervisor for review prior to finalising the QA scorecard.">
  • Analyse periodic and regular individual QA scores and maintain reports database.">
  • Perform root cause analysis and recommend training and other remedial measures.">
  • Provide constructive feedback to CPE/SCPE based on QA scores on a regular basis.">
  • Manage Quality Assurance Team members.">
  • Assist in the creation, development, and implementation of Quality Assurance scorecards for various areas of the company.">
  • Trend QA scores and communicate findings along with recommending potential training needs to upper management.">
  • Assist in conducting complex special client-based audits.">
  • Support Supervisor/Manager with special projects and other high-level roadblocks.">
  • This role is not remote, and the candidate will work from our Chennai office.">
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    • Bachelor's Degree required.">
    • Master's Degree is recommended.">
    • Minimum 5-7 years of experience.">
    • 2-3 years QA-related role experience required.">
    • Experience in the US or UK healthcare industry OR billing & claims processing experience strongly desired.">
    • Competent in MS Office Suite and Windows applications.">

Benefits

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  • Competitive salary: ₹750,000 - ₹1,200,000 per annum (dependent on experience).">
  • Ongoing training and professional development opportunities.">
  • A collaborative and dynamic work environment.">
  • The opportunity to work with a leading provider of software solutions in the healthcare industry.">
  • The chance to develop your skills and expertise in QA and leadership.">
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.">

Requirements

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  • Demonstrate exceptional interpersonal skills and exhibit an approachable nature to answer questions from CPE's and SCPE's.">
  • Mentor and train people regularly.">
  • Appropriately handle stress and interact cooperatively with others (at all levels of the organization).">
  • Ability to handle large volumes of work while maintaining attention to detail.">
  • Ability to work in a fast-paced environment.">
  • Work under limited supervision, be a self-starter, manage multiple tasks, and prioritise assignments within limited time constraints.">
  • Effectively communicate issues/problems and results that impact timelines for project completion.">
  • Ability to interact professionally at multiple levels within the organisation.">

About You

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  • You have a passion for quality assurance and leadership.">
  • You have excellent communication and interpersonal skills.">
  • You are able to work effectively in a team environment.">
  • You have a proven track record of success in QA-related roles.">
  • You are proficient in MS Office Suite and Windows applications.">
  • You have a Bachelor's degree in a relevant field.">
  • You have at least 5 years of experience in QA-related roles.">

How to Apply

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If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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About Kavi Software Technologies Private Limited

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Kavi Software Technologies Private Limited is a leading provider of software solutions in the healthcare industry. Our company prides itself on delivering high-quality services to our clients, and we are committed to providing our employees with ongoing training and professional development opportunities.

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Contact Information

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Please note that we do not accept applications via email or phone. All applications must be submitted through our website.

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