Project Manager

1 day ago

Salem, Tamil Nadu, India beBeeProject Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Experienced Project Coordinator

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  • As an seasoned professional, you will be responsible for leading a team of project managers and ensuring customer satisfaction.
  • You will coordinate with design and production teams to keep them in alignment with the committed timelines for your projects.
  • Manage internal stakeholders such as finance, vendor teams, and installer teams to ensure they get the required support to meet customer promised timelines and quality standards.

Responsibilities:

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  • Own the customer experience completely, post booking of the project till the time of handover. Act as the highest point of escalation for your region and ensure any issues highlighted by customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with cross-functional teams such as installer teams, vendor teams, category teams, product teams, etc., to enable faster issue resolution for your team members to solve problems on the ground.
  • Be a people manager to empower the existing team and also hire the best talent in the country to strengthen the team in your region.
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move-In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.

Requirements:

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  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must).
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/business partnerships through builders, architects, and interior consultants in order to achieve maximum project reach.

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