Quality Assurance Specialist

7 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Quality Assurance Professional

About the Role

  • This is a pivotal position responsible for performing Quality Assurance audits and assessments to ensure high standards of performance.
  • The ideal candidate will have strong analytical skills, be able to assess quality metrics, and identify areas for improvement.
  • A key aspect of this role is to monitor and evaluate the quality of interactions between associates and customers.

Responsibilities

  • Perform quality assurance audits and phone calls to assess compliance with established standards.
  • Conduct trend analysis to identify patterns and areas for improvement.
  • Collaborate with teams to develop and implement action plans to address quality issues.
  • Analyze data and prepare quality reports for management review.

Requirements

  • 1+ year of experience in quality assurance or a related field.
  • Excellent analytical and communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Familiarity with quality metrics and assessment tools.

Benefits

  • Opportunity to work in a fast-paced environment.
  • Chance to make a positive impact on customer satisfaction.
  • Collaborative team environment.

What We Offer

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Recognition and reward for outstanding performance.

We're Looking For

  • Candidates with a strong passion for quality assurance and customer satisfaction.
  • Individuals who are self-motivated and able to work independently.
  • Team players who can contribute to a collaborative and dynamic environment.

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