Digital Fraud Prevention Specialist

4 days ago


Bengaluru, Karnataka, India beBeeFraudPrevention Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

RCU Digital Fraud Team Member

Description:

Our team is seeking a skilled professional to join our digital fraud prevention efforts. As a key member of our RCU Digital Fraud Team, you will play a critical role in identifying and mitigating potential risks associated with digital banking activities.

Responsibilities:
  • Conduct thorough research and analysis on branch banking processes and systems to identify potential vulnerabilities and trends related to digital banking frauds.
  • Raise queries and alerts to relevant stakeholders to ensure timely action and minimize risk exposure.
  • Liaise with various departments, vendors, banks, and wallet companies to resolve disputes and recover disputed amounts.
  • Communicate effectively with customers through written correspondence, ensuring clear explanations and efficient resolution of issues.
  • Investigate and resolve Unusual Events (UE) and Incidents promptly, ensuring end-to-end investigation and closure.
  • Analyze data to recommend process improvements based on insights gained.
  • Create and maintain accurate records of UE and Incidents, including dashboard analytics for management review.
  • Update internal databases and tracking systems as required.
  • Develop and maintain excellent written and oral communication skills to effectively collaborate with colleagues and external partners.
Requirements:
  • A minimum of 2 years' experience in a related field.
  • Strong analytical, communication, and follow-up skills.
  • Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  • Able to anticipate and mitigate potential risks and trends.
  • Self-motivated and proactive in taking initiative to improve processes and outcomes.
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.


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