Cybersecurity Expert
2 days ago
Job Summary:
We are seeking a highly skilled Cybersecurity Expert to join our team at Ticketmaster. In this role, you will be responsible for providing 1st line support for all alerts and queries related to ticketing systems and APIs.
About the Role:
The successful candidate will perform on-call duty as part of a global team monitoring the availability and performance of ticketing systems and APIs used by third-party services. They will also resolve advanced issues and provide advanced troubleshooting for escalations.
Key Responsibilities:
- Provide Subject Matter Expertise to cross-functional teams on threat issues, including strategy, issue troubleshooting, and product & tool requirements.
- Drive continuous improvements to our products, tools, configurations, APIs, and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators.
- Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide 'full stack' diagnostics to help determine the root cause of issues.
- Ensure runbooks, resolution responses, internal processes, and integration documentation are up-to-date and of a high standard suitable for internal stakeholder usage.
- Work on automation to reduce toil.
Requirements:
- Experience with bot protection and blocking systems
- Experience with any Content Delivery Network (CDN)
- Experience with Web Application Firewall (WAF)
- Troubleshooting skills ranging from diagnosing low-level request issues to large scale issues with correlating data between various third-party partners and in-house systems
- Understanding in Python for operations scripts and text processing
- Working knowledge of HTTP protocol and basic web systems, and logging mechanism experience such as Splunk and Kibana/ELK stack
- Experience working with a 24/7 shift-based team
- Strong English language communication skills and the ability to collaborate closely with remote team members
- Ability to work with autonomy while ensuring that new knowledge is shared with technology teams
What We Offer:
- A competitive salary range of $120,000 - $180,000 per year
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
About Us:
Ticketmaster is a leading ticketing company that provides ticketing services for events worldwide. We are committed to delivering exceptional customer experiences and driving innovation in the entertainment industry.
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