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Customer Relationship Manager

2 weeks ago

Jaipur, Rajasthan, India Moora Full time

At Moora, we're looking for a skilled Customer Relationship Executive to join our team. As a key member of our community-building initiative, you'll play a vital role in fostering strong relationships with our customers and creating a positive experience that sets us apart.

About the Role:

The ideal candidate will be responsible for providing top-notch customer support, resolving queries, and managing feedback across various platforms. They will also be instrumental in building long-term relationships with customers, engaging with the community, and collecting valuable insights to enhance our product and brand experience.

Main Responsibilities:
  • Customer Support & Query Management:
    • Respond to customer inquiries via WhatsApp, Instagram DMs, email, and calls.
    • Resolve concerns related to orders, returns, product queries, and delivery.
    • Manage return requests and ensure smooth resolution with internal teams.
  • Community Engagement & Relationship Building:
    • Build lasting relationships with customers and community members.
    • Engage with the community through follow-ups, feedback collection, and personalized support.
    • Support Moora's Womenpreneur Program, including onboarding and regular communication.
  • Cart Recovery & Feedback Loop:
    • FOLLOW UP WITH CUSTOMERS WHO ABANDONED CARTS TO UNDERSTAND REASONS AND HELP CONVERT THEM.
    • Collect and document customer feedback to improve the product and brand experience.
  • Coordination & Internal Communication:
    • Coordinate with the operations and tailoring teams to ensure timely updates to customers.
    • Maintain accurate logs of customer interactions and ensure clear internal handovers.
What We're Looking For:
  • A minimum of 1 year of experience in customer service or community management (preferably D2C or retail brands).
  • Strong communication skills—spoken and written (English and Hindi).
  • Empathetic, patient, and customer-obsessed.
  • Proactive and organized, with the ability to manage multiple conversations at once.
  • Familiarity with WhatsApp Business, Instagram, Interakt, or similar tools is a plus.
What You'll Get:
  • A chance to work with a purpose-driven D2C brand that values storytelling and community.
  • An open and collaborative work culture.
  • Opportunities to grow and take ownership as the brand scales.