Academic Advocate

2 weeks ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Description

We are seeking a passionate customer support professional to serve as the primary liaison between our company and educational partners. You will be the voice of our platform, helping schools and teachers maximize the potential of AI-powered assessment while ensuring an exceptional customer experience.

Key Responsibilities:
  • Respond promptly to inquiries from schools, teachers, and educational administrators via phone, email, chat, and video calls.
  • Provide comprehensive product guidance on features including automated grading, analytics dashboard, and performance insights.
  • Conduct virtual training sessions and demos for new users and institutions.
  • Troubleshoot technical issues and coordinate with the development team for complex problems.
Educational Partnership Management:
  • Build and maintain strong relationships with school administrators, teachers, and IT coordinators.
  • Understand unique needs of different educational boards (CBSE, ICSE, IGCSE, State Board, Matriculation).
  • Provide tailored solutions and recommendations based on institutional requirements.
  • Assist with platform onboarding, setup, and initial configuration.
Product Education & Training:
  • Explain complex AI technology concepts in simple, educator-friendly language.
  • Guide users through features like Bloom's taxonomy analysis, learning gap identification, and comprehensive analytics.
  • Create and maintain user guides, FAQs, and training materials.
  • Conduct webinars and group training sessions for multiple institutions.
Quality Assurance & Feedback:
  • Monitor customer satisfaction metrics and resolution times.
  • Collect user feedback and collaborate with product team for continuous improvement.
  • Document common queries and create knowledge base articles.
  • Ensure compliance with educational data privacy and security standards.
Required Qualifications:
  • Education: Bachelor's degree in education, Communications, Technology, or related field.
  • Strong understanding of Indian educational system and assessment practices.
  • Familiarity with educational technology and digital learning platforms.
Technical Skills:
  • Proficient in customer support tools (CRM, ticketing systems, live chat).
  • Basic understanding of AI/ML concepts and educational analytics.
  • Experience with video conferencing and screen-sharing tools.
Communication & Interpersonal Skills:
  • Excellent verbal and written communication skills in English.
  • Ability to explain technical concepts to non-technical users.
  • Strong presentation and training skills.
  • Active listening skills and ability to understand user pain points.
Requirements:
  • 2-4 years of customer support experience, preferably in EdTech or SaaS.
  • Experience working with educational institutions or teachers.
  • Track record of achieving customer satisfaction targets.
Preferred Qualifications:
  • Teaching experience or background in education sector.
  • Knowledge of assessment methodologies and grading practices.
  • Familiarity with international educational systems (IGCSE, IB, etc.).
  • Multi-lingual capabilities (regional languages).

  • Chief Academic Officer

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeDean Full time ₹ 45,00,000 - ₹ 60,00,000

    Academic Leadership OpportunityWe are seeking a highly skilled and experienced Academic Dean to join our institution. The successful candidate will serve as the chief academic and administrative officer of the College, leading efforts to ensure alignment between academic, research, and administrative functions with the vision and mission of the...

  • Junior Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Arunkungumaraj & Associates Full time

    Company DescriptionArunkungumaraj & Associates is a dynamic team of lawyers led by Mr. Arunkungumaraj Subramanian, Advocate. With strong academic credentials, the team is dedicated to providing comprehensive legal solutions with exceptional attention to detail. Our client-first approach has garnered the trust of Micro, Small & Medium Enterprises, as well as...

  • Junior Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Arunkungumaraj & Associates Full time

    Company Description Arunkungumaraj & Associates is a dynamic team of lawyers led by Mr. Arunkungumaraj Subramanian, Advocate. With strong academic credentials, the team is dedicated to providing comprehensive legal solutions with exceptional attention to detail. Our client-first approach has garnered the trust of Micro, Small & Medium Enterprises, as well as...

  • Junior Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Arunkungumaraj & Associates Full time

    Company DescriptionArunkungumaraj & Associates is a dynamic team of lawyers led by Mr. Arunkungumaraj Subramanian, Advocate. With strong academic credentials, the team is dedicated to providing comprehensive legal solutions with exceptional attention to detail. Our client-first approach has garnered the trust of Micro, Small & Medium Enterprises, as well as...

  • High-Quality Software Engineer for Innovative Open-Source Projects

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeRustEngineer Full time ₹ 12,00,000 - ₹ 36,00,000

    Job DescriptionWe are looking for an exceptional Rust engineer to drive the adoption of this exciting language into our offerings. The ideal candidate will have a strong background in software development and experience with Linux at the system level.The successful candidate will be responsible for designing and implementing well-tested and well-documented...

  • Senior Business Development Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Standard Chartered Full time

    Job Summary Business Drivers Achieve personal sales target Segment focus customer focused needs-based selling Being a Business Clients Acquisition Executive focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets Liabilites Insurance and Investment for such customers as mandated by the Bank It will also...

  • Capabilities & Insights Analytics Analyst - QuantumBlack

    4 days ago

    Chennai, Tamil Nadu, India McKinsey & Company Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job ID: 101721ChennaiGurugramDo you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place.YOUR IMPACTAs a Capabilities and Insights Analytics (C&I-A) Analyst at QuantumBlack, you will work in...

  • Officer - Cash Operations

    2 weeks ago

    Chennai, Tamil Nadu, India Standard Chartered Full time

    Job Summary To assist the Manager in the daily operations to achieve service quality by meeting exceeding service standards and achieving zero defect for Cash Management Operations i e Pre-Processing Processing Payment and Clearing and Static Data Unit set up maintenance pricing and billing CoE LM To discharge operational duties of the Cash...

  • Officer - Cash Operations

    2 weeks ago

    Chennai, Tamil Nadu, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job SummaryTo assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect...

  • Associate Manager

    2 weeks ago

    Chennai, Tamil Nadu, India myGwork - LGBTQ+ Business Community Full time

    Job DescriptionThis job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Summary- To assist the manager in ensuring consistent delivery of high quality services to customers through meeting or exceeding customer...