Senior Frontend Support Specialist

13 hours ago

Salem, Tamil Nadu, India beBeeFrontendSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Support Team Lead

Key Responsibilities include leading and mentoring a small team of frontend support executives, monitoring progress and providing performance feedback to ensure adherence to processes and quality standards.

  • Ticket Management:
    • Understand, analyze, prioritize and resolve frontend-related support tickets efficiently.
  • Technical Expertise:
    • Provide hands-on support for issues related to HTML5, CSS3, jQuery and WordPress.
  • Client Communication:
    • Communicate effectively with clients to gather requirements and provide clear, professional updates.

Required Skills and Qualifications:

  • Strong command of HTML5, CSS3 and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication skills.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.

Benefits of this Role:

  • Opportunity to work on a variety of frontend-related projects.
  • Chance to develop and improve technical skills.
  • A supportive and collaborative work environment.

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