Branch Director

This role is responsible for leading sales and service objectives at a branch level. The incumbent will be expected to maximize sales performance, improve product per customer holding, and devise strategies to counter competition and maximize market share.

• Maximize sales performance by achieving given revenue targets through liability products, wealth management products, and asset related products.
• Ensure effective relationship management by monitoring the movement of top customers, devising customer acquisition and retention programs, and improving product per customer holding.
• Devise strategies to counter competition and maximize market share in the catchment area of the branch through below-the-line activities and promotions.
• Provide support for new product launches and champion new sales initiatives.
• Collaborate with segments to facilitate up-streaming of customers.
• Ensure employees are adequately trained on all products, processes, and services, facilitating first-time resolution and minimizing rejections and customer complaints.
• Monitor customer satisfaction survey ratings, net promoter scores, or any other survey/feedback ratings taken from customers and ensure continuous improvement if below benchmark.
• Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking.
• Ensure productivity of PFM, teller, and service managers is at optimum levels.

• Graduate/postgraduate degree in a relevant field.
• At least 7-8 years of overall experience with sound banking knowledge, including all aspects of general banking, retail operations, and credit operations/deposit and lending products.
• Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking.
• Customer orientation and business focus.

The successful candidate will enjoy a challenging and rewarding career with opportunities for growth and development.

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Chance to work with a dynamic team in a fast-paced environment.

The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire others.

• Ability to work in a team environment.
• Excellent problem-solving and analytical skills.
• High level of integrity and professionalism.
• Strong customer service skills.