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Customer Experience Leader

1 week ago

Gurgaon, Haryana, India AIonOS Full time

About AIonOS

We are transforming businesses by harnessing the power of AI to drive efficiency, innovation, and growth. Our IntelliOS platform provides real-time decision-making and workflow automation capabilities, enabling businesses to achieve unprecedented success.

Our industry-specific approach ensures that businesses can tailor our solution to meet their unique needs and goals. We bring together world-class AI technology and deep industry expertise to deliver business solutions that drive measurable outcomes.

The Customer Experience Leader will be responsible for developing and executing strategies to drive business growth, optimize operations, and enhance customer experiences. This role requires strong leadership skills, strategic thinking, and the ability to drive results.

Key responsibilities include:

  • P&L Management for the Global Business Unit
  • Global Customer Experience Strategy & Leadership
  • Operational Optimization & Headling Large Distributed Operations
  • Business Excellence & Innovation
  • Crisis Management & Customer Advocacy

A bachelor's degree in business, marketing, or a related field is required; an MBA or advanced degree is preferred. The ideal candidate has 20+ years of experience in customer experience, operations, or related roles, with at least 8 years in managing P&L roles.

The successful candidate must have a proven record of driving business growth, optimizing operations, and delivering results in a fast-paced, technology-driven environment.