Telecom Breakfix and Resolution Specialist

2 days ago


Mumbai, Maharashtra, India TalentBridge Full time
About the Role

TalentBridge is seeking a skilled VoIP Tech Support Specialist to join our technical support team. This role focuses on diagnosing and resolving technical issues related to telecom services and software solutions.

This position involves working closely with customers to troubleshoot and resolve technical issues related to telecom services and software solutions. The ideal candidate will have a strong understanding of telecom services, including VoIP, PBX, and SIP, as well as experience with SQL and JavaScript-based interfaces.

  • Key Responsibilities:
  • Breakfix Support: Diagnose and resolve technical issues related to telecom services, software configurations, and connectivity.
  • Ticket Management: Handle incoming/outgoing support calls and manage tickets efficiently within SLA timelines.
  • Troubleshooting & Resolution: Use logical problem-solving techniques, SQL queries, and JavaScript-based interfaces to identify and resolve system issues.
  • Customer Assistance: Provide professional guidance to clients for resolving technical concerns.
  • Documentation: Maintain accurate records of troubleshooting steps, resolutions, and customer interactions.
  • Collaboration: Work closely with engineering, development, and product teams to escalate complex issues.
  • Quality Assurance: Ensure consistent follow-up and proactive communication to enhance customer experience.
Why You'll Love This Job

You will have the opportunity to work with a talented team of technical experts and develop your skills in telecom services and software solutions.

  • A collaborative and dynamic work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real difference in the lives of our customers.

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