Conference Room and Audio-Visual Support Specialist

2 days ago

Ahmedabad, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Opportunity:

A career as a Conference Room and Audio-Visual Support Specialist is available. This role involves managing video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.

Key Responsibilities

Administrative Services:

  • Schedule conferences and webcasts efficiently.
  • Manage service mailboxes effectively.
  • Analyze performance metrics.
  • Resolve tickets related to AV and webcasting technologies.
  • Monitor support queues for current and upcoming AV technologies and webcast incidents.
  • Evaluate complex issues and escalate when necessary.
  • Maintain training and troubleshooting documentation.

Video Call and Webcast Support:

  • Ensure video endpoints are operational.
  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events.
  • Monitor live webcast events.
  • Report viewer metrics during and after events.
  • Distribute recorded on-demand copies of webcast sessions.
  • Coordinate technology scheduling.

Commissioning Services:

  • Configure Cisco Video Conferencing Codecs and streaming encoders.
  • Test endpoints and network devices.
  • Review configuration files.
  • Support the commissioning and decommissioning of conference rooms and AV devices.

Application Support:

  • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other platforms.
  • Collaborate with Product Engineers to resolve application issues.
  • Evaluate critical issues and escalate when necessary.
  • Assist users with application usage and remote training.

Requirements:

  • Prior experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong problem-solving and customer service skills.
  • Ability to manage multiple priorities.
  • Excellent communication skills.

Preferred Skills:

  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.

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