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Facilities Operations Specialist

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Anand, Gujarat, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000
Job Summary

Responsible for distributing customer complaints to CAM frontend teams for prompt resolution.

Arrange appointments for issue resolution and process all CAM-related expenses across project sites.

Manage escalations and track CAM/WAP queries, ensuring smooth client interaction and timely documentation.

The ideal candidate will possess strong analytical skills and technical knowledge of electrical systems.

  • Process bills and ensure timely monthly reconciliations.
  • Coordinate with teams for timely and qualitative closure of customer issues.
  • Track expenses by project and prepare maintainance budgets.

Maintain all documentation, ensure audit compliance, and provide detailed updates to clients.

Prepare PM work schedules and distribute customer complaints to frontend personnel for resolution within the agreed timeframe.

Ensure follow-through on customer correspondence and maintain detailed records.

Identify areas for improvement and submit reports to HOD for analysis.