
Platform Product Owner
4 days ago
Overview:
We are seeking an experienced and skilled platform product owner to lead the development of our platform product.
Responsibilities:
- Owns the working backwards document and vision for feature releases, ensuring alignment with business and customer needs.
- Identifies gaps and charters new platform capabilities as required, leveraging research, user studies, metrics, and competitive analysis.
- Makes use of runtime metrics to understand the platform and business needs for a platform product.
- Compares features for competitive review to inform prioritization within a platform product release.
- Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product.
- Participates with the business in customer research to inform platform product feature needs.
- Contributes near-term input (quarterly) for the platform product portfolio and roadmap.
- Makes trade-off decisions on platform product features.
- Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests.
- Exhibits expertise within platform feature area and coordinates with interdependent teams.
- Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set.
- Has visibility into the design of the user experience.
- Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed.
- Continuously monitors feature development at the feature level.
- Reviews product demo with the development team against acceptance criteria for the feature set.
- Prepares launches and monitors platform performances, adoption, and operational health for feature sets.
- Stays aligned with GTM plans for the feature set.
- Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership.
- Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature.
- Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues.
- Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them.
- Independently identifies and researches anomalous performance; escalates findings to senior management.
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