Community Engagement Professional

Job Overview:

We are seeking a highly skilled and dynamic Community Engagement professional to join our team. This is a unique opportunity to be part of a community-driven workspace that fosters collaboration and growth.

The ideal candidate will have excellent communication skills, be able to work independently, and possess a deep understanding of what it takes to create a welcoming and inclusive environment.

• Developing and maintaining a community environment that promotes collaboration and productivity
• Organizing events and activities to engage members and foster connections
• Working closely with local businesses to plan and execute events that benefit both the community and the center
• Continuously measuring member satisfaction and making improvements to enhance their experience
• Ensuring the front desk is always manned by a community team member
• Conceptualizing and executing community initiatives to promote relationships among members
• Managing membership billing, check-ins, and check-outs for hourly or day-pass members
• Conducting tours for potential new members
• Attending to member needs and resolving issues promptly
• Managing membership waiting lists and ensuring all members are enrolled on the CoWrks App
• Gathering data on member business objectives and identifying services that can help them achieve their goals
• Supervising in-building events and escalating any issues that arise
• Collaborating with Operations teams to ensure operational efficiency and cleanliness of the center
• Assisting the Community Manager in building policies related to guest registration, security, and building procedures
• Providing daily, weekly, and monthly reports to the Community Manager
• Liaising with Facilities and IT Support teams to resolve member issues
• Conceptualizing and rolling out initiatives to promote CoWrks
• Liaising with Communications, Marketing, and Technology teams to ensure digital communications are conceptualized and executed prior to events
• Implementing new initiatives, policies, and processes to improve operational efficiency and create stronger, more engaged communities
• Inspecting center amenities and services daily
• Raising maintenance tickets through the ticketing platform when necessary
• Preparing center expense reports for review by the Community Development Council
• Sending procurement requirements to respective teams in a timely manner
• Working with the marketing team to ensure required visibility for the CoWrks location
• Managing lead generation and sales efforts to drive auxiliary revenue streams
• Conducting research on potential members and developing tailored marketing strategies
• Operating within the framework set by CoWrks and embodying its values and ethos
• Promoting member offerings across Cowrks

Responsibilities:

The successful candidate will have the following responsibilities:

• Leading the development and execution of community programs and initiatives
• Building and maintaining strong relationships with members, stakeholders, and partners
• Driving engagement and participation in community activities and events
• Monitoring and evaluating program effectiveness and impact
• Identifying opportunities for growth and improvement, and implementing changes as needed

Our ideal candidate will have a passion for building and engaging communities, excellent communication and interpersonal skills, and the ability to work collaboratively as part of a team.

This role offers a unique opportunity to make a real difference in people's lives, and to contribute to the growth and success of our organization.

Requirements:

• BA/BS degree in Business Administration, Marketing, Communications, or related field
• At least 3 years of experience in community engagement, program management, or a related field
• Excellent communication, interpersonal, and project management skills
• Ability to work independently and collaboratively as part of a team
• Strong problem-solving and analytical skills
• Ability to prioritize multiple tasks and meet deadlines
• Proficiency in Microsoft Office and Google Suite
• Ability to maintain confidentiality and handle sensitive information

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