Senior Supply Chain Manager

2 weeks ago

Gurgaon, Haryana, India beBeeEcommerce Full time ₹ 15,00,000 - ₹ 20,00,000
Logistics Operations Lead

We are seeking a strategic and dynamic Logistics Operations Lead to oversee the scaling of our e-commerce operations.

  • This role requires a leader who can optimize processes, manage teams, and drive growth in a fast-paced environment. The ideal candidate will be responsible for overseeing supply chain management, logistics, order fulfilment, customer service, and operational efficiency.
About This Role:
  • Oversee end-to-end e-commerce operations, including supply chain, warehousing, logistics, and last-mile delivery.
  • Evaluate and implement automation and technology solutions to improve operational efficiency.
Key Responsibilities:
  • Operations & Fulfilment Management:
    • 1. Supply Chain Management:
      • Develop and manage relationships with logistics partners, suppliers, and third-party service providers.
      • Optimize procurement, storage, and distribution strategies to minimize costs and maximize efficiency.
    • 2. Customer Experience & Service:
      • Work closely with the customer service team to enhance post-purchase experiences.
      • Implement strategies to improve response time, issue resolution, and overall customer satisfaction.
  • Performance & Process Optimization:
    • Analyze operational KPIs (e.g., order accuracy, fulfilment speed, return rates) and drive continuous improvements.
    • Identify bottlenecks in operations and implement solutions to streamline workflows.
  • Cross-functional Collaboration:
    • Work closely with marketing, product, finance, and technology teams to align operations with business goals.
Qualifications & Experience:
  • Bachelor's or Master's degree in Business, Supply Chain Management, Operations, or related field.
  • 10+ years of experience in e-commerce operations, supply chain, or logistics leadership roles.
  • Strong understanding of e-commerce platforms, warehouse management systems, and ERP tools.
  • Experience managing third-party logistics (3PL) providers, couriers, and fulfillment centers.
About Us:

We are a leading provider of industry solutions.

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