Efficiency and Effectiveness Specialist

7 days ago


Bengaluru, Karnataka, India Genpact Full time
Qualifications and Skills

We are seeking a highly motivated and organized individual with excellent analytical and communication skills. The ideal candidate should have a bachelor's degree and experience in a call center or customer service environment. Familiarity with workforce management terminologies and WFM tools (e.g., NICE, Verint, Genysis, Aspect) is preferred.

Key Qualifications
  • Bachelor's degree.
  • Excellent verbal and written communication skills to interact effectively with all levels of employees.
  • Experience in a call center or customer service environment.
  • Familiarity with workforce management terminologies and WFM tools (e.g., NICE, Verint, Genysis, Aspect).


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