Senior Operations Optimization Specialist
1 week ago
We are seeking an exceptional Senior Product Operations Analyst to join our team at Demandlane.
As a Senior Product Operations Analyst, you will play a pivotal role in enhancing lead engagement across various communication channels. This position involves analyzing and optimizing strategies for dialing, texting, and cadencing to improve contact rates and lead conversions.
Key Responsibilities:
- Analyze and optimize lead engagement strategies to improve contact rates and conversions by employing rigorous A/B testing, data analysis, and automation.
- Investigate lead drop-off funnels to identify trends and areas for improvement using data analytics tools.
- Design and implement communication strategies tailored to different stages of the engagement funnel, collaborating with cross-functional teams to ensure alignment with overall business objectives.
- Lead experiments to test different hypotheses around lead engagement and conversion, monitoring, analyzing, and reporting on their effectiveness.
- Implement automation to enhance process efficiencies and response times, continuously identifying and executing optimizations to streamline processes and reduce manual interventions.
Requirements:
- Bachelor's/Master's degree in Engineering, Statistics, or a related field.
- At least 4 years of relevant experience in Product Operations, Product, Business Analysis, or a similar role.
- Familiarity with data analytics tools and software, proficiency in utilizing them to generate insights and actionable recommendations.
- Deep understanding of lead engagement strategies, and funnel analysis.
- Experience working with NLP/large language models (LLMs) for customer engagement is a plus.
- Exceptional analytical, communication, and presentation skills, with the ability to thrive in a fast-paced, data-driven environment.
- Familiarity with Agile tools and methodologies.
- Comfortable working from 5pm-2am IST shift.
The estimated salary for this position is $120,000-$180,000 per annum, depending on location and experience. If you're a motivated individual who excels in data-driven environments and has a passion for improving lead engagement, we encourage you to apply.
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