Cloud Infrastructure Manager
21 hours ago
We are seeking an experienced leader to manage our platform and infrastructure team. This role requires a strong organizational mindset, solid understanding of IT Service Management (ITSM) frameworks, and excellent leadership skills.
This position offers a unique opportunity to lead a team of network and cloud administrators, develop scalable processes, and ensure consistent service delivery across the organization.
The successful candidate will be responsible for:
- Leading, coaching, and developing a high-performing team, fostering technical growth and career development.
- Promoting a culture of accountability, collaboration, and continuous improvement across engineering and operations.
- Defining clear roles, responsibilities, and performance expectations aligned with business goals.
- Driving operational excellence by maturing processes for efficiency, reliability, and scalability.
- Maintaining strong relationships with clients, ensuring service expectations are met and exceeded.
Requirements:
- 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
- Knowledge of managing patching of infrastructure (network and servers).
- Proven track record of escalation management experience.
- Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.
- Excellent Critical Thinking and Emotional Intelligence skills.
Preferred Qualifications:
- General experience of Cloud technologies (e.g. Azure, VMWare, AWS, Windows, Linux) and Network Technology (e.g. Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset.
- Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds) is an asset.
The ideal candidate will have a strong background in leading teams and driving process improvements. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
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