IT Operations Management Specialist
3 weeks ago
Job Title: IT Operations Management Specialist
Job Summary:
We are seeking an experienced IT Operations Management Specialist to join our team at Nirmitee. The successful candidate will be responsible for designing, developing, and implementing ITOM solutions using ServiceNow.
Key Responsibilities:
- Design and develop ITOM solutions using ServiceNow, including incident management, problem management, and change management.
- Configure ServiceNow workflows, forms, and reports to meet specific business requirements.
- Integrate ServiceNow with other systems and applications using APIs or connectors.
- Ensure that ITOM solutions align with ITIL best practices and standards.
- Implement ITIL processes, such as incident management, problem management, and change management, within ServiceNow.
- Develop and maintain comprehensive technical documentation, including design specifications, user manuals, and troubleshooting guides.
- Identify and resolve technical issues related to ServiceNow implementations.
- Provide support to users and troubleshoot problems efficiently.
- Identify opportunities for process improvement and automation, and recommend and implement enhancements to ITOM solutions.
Requirements:
- 4+ years of experience in ServiceNow IT Operations Management.
- Strong understanding of ServiceNow architecture, components, and best practices.
- Proficiency in ServiceNow scripting (JavaScript, Business Rules, Script Includes).
- Experience with ServiceNow reporting and analytics tools.
- Strong understanding of ITIL processes, including incident management, problem management, and change management.
- Ability to apply ITIL principles to design and implement ITOM solutions.
- Experience in integrating ServiceNow with other systems using APIs or connectors.
- Knowledge of database concepts and SQL.
- Familiarity with IT infrastructure and operations.
Desired Skills and Qualifications:
- Experience with ServiceNow IT Service Management (ITSM) modules.
- Knowledge of cloud technologies and cloud-based ServiceNow implementations.
- Certification in ServiceNow or ITIL.
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