
Leadership Development Specialist
4 days ago
Key Responsibilities:
- Conduct training sessions on communication, interpersonal skills, customer service, conflict resolution, time management and teamwork to enhance leadership capabilities.
- Develop and deliver induction training programs tailored for new hires to improve their interaction with customers.
- Evaluate training needs through performance reports and manager feedback to assess the effectiveness of our employee development initiatives.
- Design role plays, simulations and case studies relevant to the BPO/customer service environment to boost employee skills.
- Coach and mentor employees to develop strong customer interaction, empathy and problem-solving skills.
- Collaborate with operational and HR teams to align training modules with business objectives and maintain a comprehensive training record.
- Deliverables:
- Implement effective employee development programs to enhance job performance.
- Maintain accurate records of training participation and outcomes.
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Business Leadership Development Program
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Senior Leadership Position
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