Solutions Architect Technician

2 weeks ago

Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 50,00,000
Job Description

About Us:

We revolutionize B2B commerce for manufacturers and wholesalers with innovative technology solutions that drive revenue and growth.

Our AI-powered B2B sales app enables seamless order-taking, effective upselling, and automation of internal processes through an intuitive user interface.

The B2B sector often lags behind in terms of innovation, relying on disjointed systems. We see a vital opportunity to disrupt this space, bringing the same level of innovation that consumers expect.

Role: As a Tech Support Engineer, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.

This position is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure.

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.

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