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Google Cloud CCAI Solutions Architect

1 week ago


Hyderabad, Telangana, India TTEC Digital Full time
Job Overview

TTEC Digital is seeking an experienced Google CCAI Architect to lead our Google Delivery Practice. The ideal candidate will have a strong background in architecting and implementing AI self-service solutions for large, multi-location contact centers.

Key Responsibilities
  • Design, develop, and implement AI self-service applications with Google CCAI
  • Lead voice and digital AI Self-Service solutions for clients
  • Collaborate with project team members to provide input to conversation design specifications
  • Integrate with backend systems using web services, databases, and reporting
  • Perform Unit Testing of developed code
Required Skills and Qualifications
  • 8+ years of architect experience overall
  • 4+ years of experience with DF ES/CX
  • 2+ years of technical on-hands experience with Google Cloud CCAI
  • Google Certification a plus and/or Badge completion required
  • Knowledge of Cloud Services Architecture, Apigee, Vertex AI