Quality Assurance Specialist

2 days ago

Malappuram, Kerala, India beBeeQuality Full time ₹ 7,68,000 - ₹ 10,24,000
Job Title: Quality Assurance Professional

The primary role of a Quality Assurance professional is to ensure that the services provided by our associates meet or exceed customer expectations.

  • Quality assurance involves assessing and improving processes, systems, and controls to ensure they are effective and efficient.

Key Responsibilities:

  • Monitor quality performance metrics such as customer satisfaction scores and first call resolution rates.
  • Assess technical accuracy and associate skills to ensure adherence to company policies and procedures.

Requirements:

  • At least 1+ year of experience in a collections process or related field.
  • Preferred experience in third-party or first-party collections.
  • Must be a self-motivated and organized individual with excellent time management, decision-making, and attention to detail skills.

Qualifications:

  • Bachelor's degree in a relevant field.
  • Excellent verbal, written, and interpersonal communication skills.
  • Exceptional listening and analytical skills.

Essential Skills:

  • Multitasking and time management.
  • Flexibility and adaptability.
  • Ability to work in a fast-paced team environment.

Benefits:

  • Opportunity to develop expertise in quality assurance and apply it to aligned projects.
  • Continuous learning and growth opportunities.

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