Technical Problem Solver

1 week ago


Bareilly, Uttar Pradesh, India beBeeTechnician Full time ₹ 12,46,700 - ₹ 16,28,500
Support Engineer Role

This position is a crucial part of our customer support team. As a Support Engineer, you will be the primary point of contact for customers with technical issues or concerns.

Your responsibilities will include:

  • Managing multiple open issues and ensuring their successful completion.
  • Investigating potential product defects and developing automation techniques and diagnostic tools.
  • Engaging with cross-functional teams to resolve complex technical issues.
  • Collaborating with Microsoft Engineering/Supportability teams to investigate product defects.

Required Skills and Qualifications

  • Strong problem-solving, debugging and troubleshooting skills.
  • Experience with helpdesk ticketing systems and escalation procedures.
  • Familiarity with tools like Log Reader, Fiddler and Browser Dev tools.

Key Responsibilities

  • Providing timely and effective support to customers via phone, email or chat.
  • Resolving customer issues in a professional and courteous manner.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

Why Join Our Team

As a Support Engineer, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.



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