
Data Operations Manager
2 weeks ago
Data Team Lead Position
The role of the Data Team Lead is to oversee and manage the daily operations of a sub-team responsible for managed investment data. This team plays a crucial part in powering various Morningstar products and platforms. The successful candidate will work closely with Global Process Owners, MID Data Leaders, and the Global Data Director to ensure that all agreed-upon deliverables are met.
- Manage and develop a team of Data Research Analysts by providing clear direction and establishing SMART goals.
- Work collaboratively with multiple global teams and across various functions.
- Identify and eliminate roadblocks by partnering with technology teams and other database teams.
- Develop complex projects leading to actionable recommendations and solutions.
- Foster fair product knowledge, both upstream and downstream.
- Promote LEAN Six Sigma tools and methodologies as an analyst framework for assessing the root cause of issues and improving processes.
- Maintain high-quality standards in the data collected by the team.
- Serve as the main point of contact/manager for the entire team.
- Track, measure, and report on agreed metrics to stakeholders.
- Provide coaching and training to team members as needed.
- Identify areas for improvement and proactively address these weaknesses.
- Set goals and priorities for team members in consultation with relevant parties.
- Motivate and reward the team to maintain good overall morale.
- Conduct performance reviews and explain/set career development paths for team members.
- Monitor Data Research Analysts' availability to meet/exceed minimum staffing requirements.
Daily Job Responsibilities/Deliverables:
- Hold sessions with the team to communicate any changes or issues.
- Communicate questions, issues, or recommendations with regards to process, workflow, technology, methodology, team morale, etc.
- Operational matters.
- Accept/reject leave requests.
- Arrange for job shifts based on daily staffing requirements.
- Provide floor support by answering questions, solving issues, and observing team dynamics.
- Monitor production and quality for all Data Research Analysts onsite.
- Ensure adequate engagement levels to drive business results.
Required Skills and Qualifications:
- Attention to detail.
- Methodical problem-solving skills.
- Analytical skills (ability to interpret data and analytics).
- Excellent organization skills (email management, task management, follow-up).
- Self-motivation.
- Able to motivate and build relationships with others.
- Able to take and give direction & criticism.
- Will to work with and develop team members.
- Goal-oriented.
- Honesty and integrity.
Requirements:
- Bachelor's/Master's degree in finance/business with an exceptional academic record.
- Professional degree (CA, CA-Inter, ICWA, ICWA-Inter) preferred.
- 5+ years of professional experience at various levels of seniority.
- Strong people and project management skills.
- Ability to effectively communicate with local and international teams.
- Proven experience optimizing processes.
- Eager and ready to work in a high-performance culture.
- Ability to handle calls early or late nights occasionally.
- Prior experience leading teams of 10+ people is advantageous.
- Demonstrated ability to develop talent.
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