
Wholesale Solutions Optimization Professional
2 weeks ago
Job Overview:
We are seeking a Senior Solutions Support Specialist to drive efficiency through continuous improvement efforts within our Distribution & Wholesale product group in support of our Business to Business (B2B) business partners.
The ideal candidate will be a strategic and analytical thinker who thrives on technology advancements and process improvements, with expertise in Wholesale sales and technology.
About the Role:
- Identify, analyze, and document business processes and technical requirements
- Ensure new solutions are clearly documented and Subject Matter Experts are adequately trained
- Troubleshoot and provide end-user support for BAU issues
- Communicate regularly with business stakeholders during 90-day sprint planning sessions and project implementations
- Initiate and manage ERP system enhancements, including gathering requirements, testing, and implementation
Requirements:
- Bachelor's degree in IT or comparable experience required
- 3+ years of experience required
- Experience in Distribution and Wholesale sales required
- Experience as a Business Analyst / Business Systems Analyst in the retail industry preferred
- Hands on experience with Enterprise Resource Planning (ERP) applications and related integrations
- Proven ability to learn and test new business application functionalities
- Excellent communication skills, both written and verbal
Culture Fit:
- Embody the company culture and values, encouraging others to do the same
- Build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
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