Operations Leadership Position

1 week ago

Mumbai, Maharashtra, India beBeeOperational Full time ₹ 60 - ₹ 80
Lead Operations and Deliver Customer Delight

This is an exciting opportunity to lead a team of talented professionals and drive customer satisfaction.

  • As a General Manager - Operations, you will be responsible for leading a high-performing team and ensuring that our customers receive exceptional service.
  • You will work closely with design and production teams to coordinate projects and meet timelines.
  • You will manage internal stakeholders, including Finance, Vendor teams, Installer teams, to ensure they have the necessary support to deliver quality results.

The successful candidate will be responsible for:

  • Owning the customer experience from project booking to handover.
  • Acting as a point of escalation for region-wide issues and resolving them within committed ETAs.
  • Coordinating with cross-functional teams to facilitate faster issue resolution and problem-solving.
  • Empowering their team to hire top talent and adhere to defined processes and standards.
  • Maintaining customer Move In Timeline Adherence, Overall CSAT Score, and Quicker resolution of escalations.

Requirements:

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools preferred.
  • 7-12 years of work experience in Startups or Operations in similar industries.
  • Proven people management skills with direct team reporting experience.
  • Strong attention to detail, excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Able to thrive in a fast-paced startup environment.

About the Role:

This is a leadership position that requires strategic thinking and operational expertise. If you are a results-driven leader who excels in fast-paced environments, we encourage you to apply.

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