Social Media Shift Incharge
7 days ago
To safeguard the online reputation of GMR Brand by maintaining a 24X7 social media command center. Ensure a consistent tone of voice and offer a world-class experience to passengers and partners. Foster cordial relationships with internal and external stakeholders.
Accountabilities- Adherence to Agency SLAs and processes
- Compliance with social media playbook, escalation metric & SOP
- Maintain Response time
- Compliance of social media security guidelines
- Initiating and closing everything on social media tool
- Supervise shift
- Escalate critical issues internally and ensure closure
- Handle all critical social media mentions
- Overall response management
- Good writing skills
- Smooth handover to next shift
- Report generation
- Generating shift wise monthly & customized reports
- Good in ppt & excel
- Crises Management
- Liaise with Head of Media Relations
- Timely escalation of all crises situations as per defined escalation metric
- Working closely with passengers and partners
- Responding to social media mentions
- Handle important mentions of influencers, verified handles and Govt functionaries
- Support to all departments at DIAL
- Timely escalate all critical issues internally and ensure closure
- Work closely with the Head of Media Relations, SPOCs and SCMs and maintain cordial relationship
Bachelor of Arts/Mass Communications/English Hons. Knowledge of social media tool.
Relevant ExperienceMinimum 4 years of experience in response management preferably social media.
Competencies- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus
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