EUC Expert

The role entails providing high-level expertise in End User Computing, with a strong focus on macOS and Windows 10/11 troubleshooting.

Key responsibilities include:

• Managing JAMF administration for MAC device management, user identity, and endpoint protection
• Configuring Microsoft Intune for device management and policy implementation
• Maintaining security compliance across the global endpoint estate using JAMF, SCCM, MECM, and Azure
• Ensuring vulnerabilities are patched quickly and compliance levels are maintained
• Developing and implementing best-of-breed vulnerability, security, and Evergreen upgrade processes
• Troubleshooting complex issues related to Windows group policy, MAC policy, and security patches
• Troubleshooting laptop hardware, drivers, and BIOS updates
• Analyzing log files and Windows events to identify incidents and performance issues
• Managing and triaging incidents with Service Delivery, IT Security, and desktop support teams
• Escalating issues to third-party vendors, including Microsoft, Apple, Dell, and Devicelock
• Collaborating with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners, and Project Managers to support technology across the Collaboration stack
• Helping deliver service improvements without unnecessary investment in new products
• Acting as a Subject Matter Expert for macOS, Windows 10/11, and Evergreen across all EUC platforms
• Adhering to security policy standards and ensuring operational requirements are met

Responsibilities also include maintaining support documentation and issue tracking using Confluence and Jira, publishing and maintaining hardware certification standards, owning and keeping technical documentation up-to-date, working closely with Techhub to provide knowledge base support articles, and managing product enhancements via Agile processes.

• Extensive technical experience in JAMF Administration on JAMF Pro/JAMF Cloud
• Microsoft Intune device management and policy configuration
• Microsoft Autopilot maintenance and engineering
• Enterprise-level patching and vulnerability management
• Microsoft Endpoint Configuration Manager (System Centre Configuration Manager)
• Knowledge of build task sequence in SCCM
• Enterprise-level Group Policy and Active Directory troubleshooting skills
• Advanced macOS and Windows 10/11 troubleshooting skills
• Browser support and Microsoft Edge enterprise mode configuration
• Troubleshooting and optimization skills in an enterprise environment
• Advanced understanding of patch management and policy creation/implementation
• Experience working in a compliance-driven environment
• Office 365
• Ability to deliver custom solutions to address non-standard requirements or provide additional value
• Strong understanding/experience of remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud Proxy
• Active Directory and Group Policy, Azure AD
• PKI infrastructure - Certificate Management and NDES

This role is ideal for a highly skilled professional who can work effectively in a fast-paced environment and drive business outcomes through strategic planning and execution.