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Senior Frontend Support Specialist

3 weeks ago

Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Lead

We are seeking a highly skilled and experienced professional to fill the role of Technical Support Lead. The ideal candidate will possess strong technical expertise, with a proven track record of handling support tasks, frontend issue resolution, and leading small teams.

Key Responsibilities:

  • Ticket Management:
    • Analyze and prioritize technical support tickets.
    • Distribute tasks to team members based on skillset and urgency.
    • Ensure timely resolution and high-quality support delivery.
  • Technical Expertise:
    • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress.
    • Troubleshoot and debug frontend issues efficiently.
    • Assist team members with complex problems and provide technical guidance.
  • Team Leadership:
    • Lead and mentor a small team of technical support professionals.
    • Monitor progress and provide performance feedback.
    • Ensure adherence to processes and quality standards.
  • Client Communication:
    • Communicate effectively with clients to gather requirements and provide updates.
    • Ensure customer satisfaction with clear, professional correspondence.

Required Skills:

  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.

Preferred Qualifications:

  • Prior experience in a technical support or ticket-based environment.
  • Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

This is an exceptional opportunity for a skilled professional to contribute their expertise and take on new challenges. If you are a motivated individual looking to grow your career, we encourage you to apply.