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Senior Fraud Risk Manager for Retail Clients

2 weeks ago

Delhi, Delhi, India myGwork Full time

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

Our Purpose

To drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Our Behaviours

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

The Role

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description

Key Responsibilities:

  • Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy

  • Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities

  • Manage fraud risk, assisting businesses with implementing the 'best in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives

  • Strategy Support and provide inputs to Sr Manager, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country

  • Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk

  • Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment

  • Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation

  • Deploy the strategies across products and channels Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country

  • Ensure the fraud risk management team achieves expense and loss budget targets

  • Processes Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management Review investigation details and guide GBS/FRSCG team to ensure holistic coverage of the incident / case under investigation

  • Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability

People & Talent

Compliance with all relevant process procedure, guidelines, rules & regulations To work and solve problems independently and be able to work in a deadline-oriented environment

Risk Management

Identify and share industry best practices and work with the businesses for their feasibility and implementation Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards Ensure proper and updated documentation in place for in-country policies and procedures Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite Manage the process of fraud investigation within specified time and reporting to relevant stakeholders Manage the fraud risk at pre-acquisition stage for lending and liability products Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk

Governance

Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Key Stakeholders

Internal stakeholders RCOs, Country Retail Risk Head Regional / Country Business Heads and Product Head, Retail Client segment FGCs/ In country governance forums (or other forums, as may be applicable) Financial Crime Risk Country Collections Head and Policy team Relevant members of Risk Operations management team Internal IT partners supporting Retail Clients business HR, SIS & L&TD team Operations, L&C and Customer Experience Management unit External stakeholders Auditors and Regulators Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks Law Enforcement agencies Suppliers, vendors and consultants

Skills and Experience

Fraud Domain Skill Investigation Report Writing Field Investigation Stakeholder Management Training skills Negotiation skills Escalation management Team Management skills Vendor Management Listening skills Qualifications Graduate/MBA qualified with minimum Fraud Domain Experience of 7 yrs

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.