
Data-Driven Remediation Lead
17 hours ago
The Remediation Analytics Reporting Leader plays a pivotal role in advancing remediation reporting and analytics to optimize capacity planning and forecasting. This position spearheads the development, delivery, and automation of remediation reporting, leveraging data to uncover key insights, patterns, and trends critical to process performance, risk indicators, compliance, and governance.
Main Responsibilities:
- Lead comprehensive remediation performance and compliance reporting for internal and regulatory stakeholders.
- Oversee design, automation, and enhancement of analytics dashboards tracking key process, risk, and performance indicators (KPIs/KRIs).
- Analyze remediation and issue management data to identify trends, anomalies, early warning signals, and root causes for process or SLA breaches.
- Direct resource and capacity planning for remediation teams based on evolving issue pipelines and business needs.
- Forecast potential breaches of established SLAs by monitoring remediation progress, providing proactive notification and escalation.
- Ensure all reporting, analytics, and capacity management tools align with organizational governance and compliance requirements.
- Design and build controls ensuring transparency, accuracy, and effectiveness in the remediation process, including monitoring tools to validate workflow health.
- Collaborate with cross-functional teams to standardize reporting practices, support data-driven decision making, and share analytical insights.
- Lead process improvement initiatives and projects related to reporting and control, automation, and data integration, to drive greater efficiency and accuracy.
Required Skills and Qualifications:
- Bachelor's degree in Business, Operations, Data Analytics, or related field (advanced degree preferred) & 7+ years' relevant experience in reporting/analytics, remediation management, or capacity planning.
- Advanced skills in analytics, data visualization, and workflow management tools.
- Leadership experience and strong communication skills.
Detailed Requirements:
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