#1 Experienced IT Support Technician

2 weeks ago

Pune, Maharashtra, India beBeeOperational Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Technology Operations Specialist

Our organization is seeking an experienced Technology Operations Specialist to join our team. This role will be responsible for delivering high-quality technology services and support to ensure the smooth operation of our business processes.

Key Responsibilities:
  • Metrics Management
    • Collect, analyze, and interpret metrics data to identify trends and areas for improvement.
    • Develop and implement strategies to optimize performance and achieve business objectives.
  • Document Analysis and Interpretation
    • Read, write, and interpret complex business and technical documents.
    • Analyze data and make informed decisions based on findings.
  • Project Coordination and Time Management
    • Coordinate multiple projects simultaneously, prioritizing tasks and managing deadlines.
    • Effectively manage time and resources to meet project goals and objectives.
Requirements:
  • Experience in running metrics with a solid understanding of Service Level Agreements (SLAs).
  • Ability to read, write, and interpret complex business and technical documents.
  • Strong analytical and problem-solving skills, with the ability to multi-task and maintain deadlines.
  • Flexible working arrangements, including the ability to work in different time zones.
  • Proven experience working with teams from diverse backgrounds and time zones, with excellent communication and interpersonal skills.
  • Proficiency in troubleshooting various operating systems and hardware components.
  • Excellent customer service skills, with the ability to provide timely and effective support via phone, email, or instant messaging.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • The chance to work with a talented and diverse team of professionals.

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