Collection Team Lead for Financial Services
2 days ago
About Navi
Navi is one of the fastest-growing financial services companies in India, providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Our mission is to deliver digital-first financial products that are simple, accessible, and affordable.
We utilize in-house AI/ML capabilities, technology, and product expertise to build delightful customer experiences.
Our Founders: Sachin Bansal & Ankit Agarwal
What makes you a successful Collection Team Lead at Navi?
- Ability to learn from challenges
- Discipline in achieving targets
- Effective communication skills
Your Role at Navi:
As a Collection Team Lead, you will be responsible for managing a team of Field Executives to efficiently recover overdue amounts from default customers through planned visits to their addresses.
You will ensure proper planning for effective recovery through strong execution, guiding and motivating your team to reach monthly targets.
You will oversee day-to-day agent activities, including regular performance monitoring, in-person visits for high-value accounts, and timely follow-ups with customers.
You will guide your team to increase contactability with customers and execute advanced loss prevention activities wherever applicable (e.g., skip tracing, foreclosures).
You will maintain fair collection practices in adherence with our code of conduct and legal guidelines, ensuring that your team follows the same.
Ensure agents attend all required meetings, AHMs, and training sessions.
Highlight accounts requiring legal action and follow the process accordingly.
Ensure your team adheres to SOPs related to collections, such as timely updating feedback for assigned accounts, conducting in-depth reviews and audits of collection cases, and presenting a synthesis of high-value accounts on a weekly basis.
Run daily team stand-up/huddle meetings, ensuring attendance and app adoption by the team members.
Stay updated on all relevant circulars and products/services offered by Navi.
Requirements for Success:
● Strong communication and influencing skills.
● Geographical understanding of the specified area.
● 2-5 years of experience in people management roles, preferably in sales, operations, customer experience, or collections.
● Proficiency in MS Excel and Google Sheets.
● High professional ethics and integrity.
● Any Graduate qualification.
Estimated Salary Range: ₹12,00,000 - ₹20,00,000 per annum.
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