Chief Eyecare Specialist

1 day ago


Amrāvati, Maharashtra, India beBeeOptometrist Full time
Store Optometrist

Responsibilities

Store Visit:

  • Manage the Technical and Functional part of Lenskart stores.

In Store Duty:

  • Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
  • Work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
  • Ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example.

Manpower:

  • Welcome new talent from market, conduct interview and on board. Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals.

Training:

  • For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals.

Audit:

  • Periodically audit their eye test and dispensing performance.

Team Leader:

  • Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team.

Revenue:

  • Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns.

Team Work:

  • Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate.

Documentation:

  • Maintain documentation and Report daily to PS regional manager on store visit summary.

Working Hours:

  • Same as store shift and as per business needs. Must work on weekends and public holidays to support store business.

Personal attributes & competencies:

  • Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record.
  • Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements.
  • Must be ready to travel anywhere in India as per Business requirements.
  • Passionate about Sales, Retail, Customer service and Training.
  • Good understanding of market and product analysis.
  • Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude.
  • Energy, influence, 10 x think / entrepreneur mind-set etc.


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