Solutions Strategist

4 days ago

Guntur, Andhra Pradesh, India beBeeCustomerStrategist Full time ₹ 20,76,300 - ₹ 24,43,800

As a Customer Solutions Strategist, you will bridge the gap between customer needs and product development teams.

Key Responsibilities
  • Lead workshops to capture customer needs, constraints, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product specifications.
  • Showcase product capabilities, guide customers through relevant use cases, and plan training activities
Solution Design & Proposal Support
  • Support proposal development in collaboration with sales and pre-sales teams.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions.
  • Contribute to project delivery planning, working with cross-functional teams.
Issue Management & Continuous Improvement
  • Review and assess change requests for feasibility, impact, and alignment with the product roadmap.
  • Prioritize customer requests in partnership with Product Management and R&D teams.
  • Support issue root cause analysis to ensure timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge and stay current with capabilities and technical architecture.
  • Collaborate across teams, acting as the voice of the customer within product, engineering, and delivery organizations.

We are looking for a strategic thinker who can deliver value. You should be adaptable, analytical, and have strong problem-solving abilities. The ability to translate technical concepts into business value is required.

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