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Experience Designer

3 weeks ago

Cochin, Kerala, India beBeeInnovator Full time ₹ 20,00,000 - ₹ 25,00,000
Customer Experience Innovator

As a Customer Experience Innovator, you will have the opportunity to work with leading CX technologies across global enterprises.

This role involves developing and implementing innovative customer-centric solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities. You will collaborate with cross-functional teams to design and improve customer journeys, analyze and optimize customer experiences through data-driven insights and process improvements.

Key Responsibilities:
  • Develop and implement innovative customer-centric solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Collaborate with cross-functional teams to design and improve customer journeys.
  • Analyze and optimize customer experiences through data-driven insights and process improvements.
Must-Have Skills:
  • Deep expertise in Genesys Cloud and AWS Connect UI consoles.
  • Solid understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
Technology & Tools:
  • Genesys Cloud
  • MWS (Middleware/Workforce Solutions)
  • AWS Connect
  • Nice CX
  • QlikSense
  • Looker
Preferred Skills:
  • Strong analytical and problem-solving skills with data-driven decision-making ability.
  • Cross-functional collaboration with Product, Operations, and Technology teams.
  • Excellent communication and stakeholder management skills.
What We Offer:
  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.