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Call Center Expert

3 weeks ago

Hyderabad, Telangana, India Tech Mahindra Limited Full time
What We Offer

We offer a competitive salary package and a range of benefits to our employees, including medical insurance, retirement plans, and opportunities for career growth and development. Our employees also enjoy a dynamic and supportive work environment that fosters collaboration and teamwork.

Responsibilities:
  • Provide exceptional customer service to clients via inbound calls.
  • Responsible for resolving billing issues and providing clear and concise information to clients.
  • Work closely with team members and other departments to resolve complex issues.
  • Meet and exceed performance targets for call handling and customer satisfaction.

Requirements:
  • Minimum of 1 year of experience in inbound call processes within a customer service environment.
  • Excellent verbal communication skills with a clear and professional phone manner.
  • Strong problem-solving abilities and the ability to think on your feet.
  • Familiarity with CRM systems and call center software.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Customer-centric mindset with a commitment to delivering top-notch service.