
Comprehensive Tax Support Specialist
7 days ago
We seek a skilled Service Engineer to provide comprehensive production support for tax management systems and their integration with ERP platforms.
This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.
Key Responsibilities:- Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions.
- Maintain and troubleshoot tax calculation rules, tax jurisdictions, and product taxability assignments.
- Support ERP integrations with Vertex (e.g., Oracle Fusion).
- Ensure accuracy of tax rates, exemptions, and tax determinations.
- Manage tax configuration, tax categories, and exemption certificates within Vertex.
- Support tax reporting and compliance, including generating reports for tax filing.
- Handle tax accruals and reconciliations to ensure General Ledger accuracy.
- Receive, analyze, and prioritize related support tickets.
- Provide timely solutions to users.
- Document resolution steps and knowledge base articles.
- Support system upgrades and patches.
- Monitor system performances and recommend improvements.
- Perform SQL & data analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation.
- Troubleshoot ERP-Vertex integration issues including debugging tax calculation.
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