Operations Manager, DA/SysDevs

4 weeks ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time
About the Role

We are seeking a highly skilled Operations Manager to join our team at ADCI MAA 15 SEZ. As a key member of our team, you will be responsible for managing Device Associates (DA) testing teams and ensuring the effective execution of test cases.

Key Responsibilities
  • Manage DA teams and Subject Matter Experts (SMEs) to ensure smooth test case execution
  • Mentor and coach DA's and SMEs to improve their performance and productivity
  • Be the point of contact for DAs, SMEs, and QAEs for clarification queries and project execution
  • Manage daily floor operations, create reports, and review operator/DA performance on regular intervals
  • Be responsible for performance management of all DA's and Auditor's reporting to you
  • Look for opportunities to optimize processes and improve quality and productivity
About the Team

Our team is dedicated to improving the customer experience by meticulously reviewing products through a set of standard operating procedures. We are a highly energetic and dynamic team that is passionate about supporting company growth.

Requirements
  • 2+ years of team management experience
  • Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
  • Experience serving as the point of contact for stakeholders
  • Experience in quality assurance/testing/mobile industry/internet of things (IoT)
  • Experience in People Management
Preferred Qualifications
  • Experience using data to influence business decisions
  • Experience managing project delivery

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