Dialer Specialist

Remote Call Center Representative

We are seeking highly motivated and proactive individuals to join our dynamic team as Remote Call Center Representatives. In this role, you will be responsible for handling inbound and outbound calls, ensuring positive interactions, and meeting project objectives.

Key Responsibilities:

• Answer incoming calls in a clear, professional manner.
• Make outbound calls to service providers.
• Actively engage in conversation, build rapport, and ensure positive interactions.
• Research and identify relevant information to meet required call volume and other metrics.
• Follow processes while maintaining a natural conversational style.
• Maintain accurate records of calls and details using software.
• Collaborate with team members to solve issues and share best practices.
• Work under pressure to meet performance metrics, such as call handling time and call quality.
• Multitask effectively by navigating systems and adjusting to project needs.

Required Skills and Qualifications:

• Verbal Communication Skills: Excellent English and Hindi communication skills with the ability to communicate clearly and engagingly.
• Research and Problem-Solving Skills: Proficiency in using online resources to locate information and help the team meet its call volume requirements.
• Process-Oriented: Capable of following standardized procedures with attention to detail.
• Team Player: Enjoys working collaboratively in a team environment, supporting colleagues as needed.
• Deadline-Driven & Motivated: Thrives under pressure, meeting or exceeding targets and deadlines in a fast-paced environment.
• Listening Skills: Understands and interprets project and caller needs.
• Adaptability: Able to adjust to different types of personalities and needs quickly.

Preferred Experience:

• Previous experience in customer service, call centers, or similar roles is an advantage.
• Familiarity with VOIP tools and ticketing systems is also beneficial.

Languages: Kannada, Telugu, Tamil, Marathi, Gujarati, and English are the languages required for this role. Fluency in these languages, along with strong English speaking skills, is essential.

Call Volume and Performance Metrics: A minimum of 200 quality calls per month is expected from successful candidates. Candidates must be able to work efficiently to meet project objectives and performance metrics.