Customer Engagement Specialist

7 days ago


Salem, Tamil Nadu, India myGwork Full time

At myGwork, we're dedicated to helping the LGBTQ+ business community thrive. As a Customer Success Representative, you'll play a vital role in delivering exceptional support to our clients via phone, TEAMS, and web channels.

Key Responsibilities:
  • Phone Support: Manage inbound customer calls, providing assistance and resolving issues efficiently. Support boutique customers and programs with specialized handling needs.
  • Escalated Case Support: Monitor both the phone and escalated case queues. Address escalated cases in real-time and provide phone support simultaneously.
  • TEAMS Support: Provide real-time support to Level 1 agents by continuously monitoring TEAMS channels for queries and guiding agents to relevant resources such as search terms, user manuals, and articles.

To succeed in this role, you'll need to possess strong communication skills, be proficient in Spanish/English bilingual speaker, and have experience in customer-facing or engagement roles. You'll also need to be comfortable working in a fast-paced environment, managing multiple channels of communication, and troubleshooting complex issues.

We offer a competitive hourly salary of $21.63, eligibility to participate in the annual incentive plan, and benefits that promote work-life balance and employee well-being. As an equal opportunity employer, we value diversity and inclusivity, and welcome applications from candidates who reflect the diverse communities we serve.



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