Learning and Development Specialist

3 days ago

Bikaner, Rajasthan, India beBeeTraining Full time ₹ 18,00,000 - ₹ 25,00,000

Role Summary:

As a key member of our Learning and Development team, you will play a vital role in shaping the skills and knowledge of hotel staff. Your primary focus will be on developing, implementing, and overseeing training programs across multiple properties to ensure consistent service excellence, operational efficiency, and brand compliance.

Key Responsibilities
  • Design and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
  • Create customized training content to reflect the needs and culture of each property while maintaining brand alignment.
  • Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Ensure consistency in training quality across all properties.
  • Conduct training needs assessments in collaboration with hotel department heads and HR teams.
  • Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
  • Develop targeted learning solutions based on business objectives and performance outcomes.
  • Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coach hotel leadership teams on training techniques, team engagement, and performance management.
  • Support succession planning by identifying internal talent and preparing them for future roles.
  • Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
  • Monitor compliance with training requirements and maintain accurate records across all properties.
  • Partner with brand corporate training teams to roll out new initiatives and ensure adherence to standards.
  • Establish strong working relationships with General Managers, HR teams, and department heads at each hotel.
  • Facilitate knowledge-sharing and best practices across hotels.
  • Support pre-opening training plans for new hotel openings or renovations.

To be successful in this role, you will require a Bachelor's degree in Human Resources, Hospitality Management, or a related field, as well as 3-5 years of experience in a training role within the hospitality industry, preferably with multi-property exposure.

Additional skills and competencies include strong presentation, facilitation, and communication skills, ability to design engaging training content, high level of organizational and project management skills, and cultural sensitivity with the ability to work across diverse teams.

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